Returns & Exchanges

At innioasis, we stand behind the quality of our electronics and want you to be completely satisfied with your purchase. If you are not happy with your device, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronic device in its original packaging, ensuring all accessories, manuals, and cables are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; be sure to keep your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.